Approach
How we work.
Access before anything else
Matching keyed to clinicians, never to symptoms
Regulated from the first commit
Four commitments, each enforced somewhere in a build pipeline rather than promised on a page — which is the only version of a commitment worth publishing.
The gap is worst outside the capital cities. Assessment concentrates where specialists concentrate, which is not where a large share of Australians live, and a referral that requires a day of driving is a referral many people will not use. Any claim we make about closing that gap will name the postcodes it closed.
What we hold to
Access before anything else
A service you cannot reach has no clinical quality to measure.
Matching keyed to clinicians, never to symptoms
We match on what clinicians declare about themselves. We never profile a patient.
Regulated from the first commit
A page that makes a claim it cannot source fails the build, not the review.
Figures stay indicative until they are sourced
Ranges are what uncertainty looks like when it is being honest.
What we do not have
Information-security certification
No ISO 27001 or SOC 2 audit has been undertaken. We hold no certificate and display no badge.
Clinical and scientific advisory board
Not constituted. Clinicians are involved in building the product, which is not the same thing as an advisory board, and we will not describe it as one.
Published outcomes data
None. No patient has been matched through a live service, so there is no outcome to report and no case study to write.
Therapeutic Goods Administration status
Unresolved. Whether any part of what we build is a regulated medical device has not been determined, and the product's own name is awaiting an Ahpra advertising review.
My Health Record interoperability
Not built and not commenced.
Translated content
The site is English only. Our matching runs on the language a clinician speaks, so translating this site is a real obligation rather than a nicety — it is not done, and a machine-translated health page would be worse than an untranslated one.
Company legal and governance record
ABN, registered office, corporate privacy policy and terms, insurance, clinical governance and a complaints route are all outstanding. See src/content/company.ts.
Why we publish that
Each of these is a thing you are entitled to ask a health-technology company for, and each one we do not have. When one becomes true it will appear on this site with its source attached, and it will leave this list. Until then this page is the honest answer.
Access before anything else
The first question our software asks is not what is wrong with you. It is whether there is anybody you can actually get to — in your language, in your care area, at a practice you can physically reach. A service you cannot reach has no clinical quality to measure.
Matching keyed to clinicians, never to symptoms
Our matching runs on attributes clinicians declare about themselves — the work they do, the languages they speak, where they practise. It does not profile a patient's symptoms to target them. That boundary is a line in the product's compliance suite, not a preference.
Regulated from the first commit
Australian health advertising law is not a launch checklist here. Copy linters, a public-surface sweep and a set of founder gates run in the build, so a page that claims an outcome, publishes a rating or advertises a regulated service the wrong way fails the build rather than the review.
Figures stay indicative until they are sourced
Numbers on our public pages are written as ranges precisely while nobody in the tree has confirmed them against a source. Ranges are how uncertainty looks when it is being honest about itself.